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| We promise that our complaints procedure
will be:- |
* Fair
* Effective
* Confidential |
| In the unlikely event that you should
have a complaint please contact
us within 5 days of receipt of your
flowers by phone or e-mail, the longer
you leave it the longer it may take
to rectify the situation. Please have
your order number handy. Please ensure
you do not throw any flowers or other
delivered items away, we cannot replace
items which have been disposed of. |
| Once received we will contact the
member who delivered your order and
put your complaint to them. They may
wish to pick up the flowers in order
to check them and offer any advice that
may be needed. If there is clearly a
problem the flowers will be replaced
or you may ask for your money to be
returned. This rarely happens and amicable
solutions can usually be found. |
| We undertake to respond to your complaint
within 72hrs and resolve the problem
within 7 working days. We will keep
you fully informed during the complaints
procedure. |
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| Chocolates |
| Delicious
continental chocolates from £4.99. |
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| Prices are inclusive
of VAT and subject to change without notification.
All deliveries subject to a delivery charge. |
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| All products are subject to availability
and we reserve the right to substitute them for
those of a similar nature and equal value. |
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